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Careers
Here, you can find all of our active job listings for Kcal World.
Purpose of the role
- The Telesales Executive is responsible to present the company products with integrity to customers within the UAE. Reporting to the Telesales Team Leader, S/he will handle the accounts of Kcal Meal Plans customers and provide them with efficient customer service.
Key Areas of Responsibilities
- Influence customers to buy the product by following a prepared script.
- Initiate and follow up the sales process from initial contact phase till closure
- Document and update all activity through our CRM.
- Managing, tracking and following up on leads by calling them.
- Meeting daily and quarterly sales target through calling
- Submit daily and monthly report of all activities done.
- Serve as point of contact for customers and answer their service related queries in person and on the phone.
Professional Requirements
- Bachelor's degree or equivalent with MS office knowledge
- At least 2 years' experience in Telesales
- Excellent communication skills in English
- Excellent typing skills.
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- AED 6,500/Month + Performance based incentives
- Additional Benefits: Medical & Annual Airfare for self
Job Type
- Full-time(6 days/week)
Required Languages
- English
- Arabic (Preferable, not essential)
Please forward your CV to hr@kcalworld.com
Purpose of the role
- Based in our Central Kitchen (Dubai Investment Park) and reporting to the Kitchen Stewarding in Charge, the Housekeeping Assistant is responsible to maintain the kitchen and surrounding areas in a clean and sanitary manner by following the cleaning schedules and adhering to the HACCP standards and company policy & procedures.
Key Areas of Responsibilities
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.
- Gather and empty trash.
- Service, clean, and supply the Central Production Unit
- Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
- Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
- Move heavy furniture, equipment, and supplies, either manually or by using hand trucks.
- Notify managers concerning the need for major repairs or additions to building operating systems.
- Remove snow from sidewalks, driveways, and parking areas, using snowplows, snow blowers, and snow shovels, and spread snow melting chemicals.
- Any other duties as assigned by the Housekeeping Supervisor.
Professional Requirements
- High School/Equivalent
- Basic knowledge and commitment to a safe work environment F&B Operation and HACCP Standards.
- A minimum of 0-1 year of experience in similar role
- Interpersonal Requirements
- Works quickly and efficiently.
- Attention to detail.
- Ability to work under pressure.
- Listening skills and adaptability
- Thorough and methodical
- Well organized
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- AED 1,300/month + Shared bachelor's accommodation
Job Type
- Full-time (6 Days/week)
Required Languages
- English
Experience
- 1 Year
Please forward your CV to hr@kcalworld.com
Purpose of the role
- The Junior Marketing Coordinator plays a key role in digital marketing, including social media management, trend research, content planning and creation, and online advertising, community management, and influencer collaboration. S/he will work closely with our e-commerce digital marketing team to contribute to and support various digital initiatives while learning essential skills and strategies in the field.
Key Areas of Responsibilities
- 1. Social Media Management:
- - Assist in creating, scheduling, and publishing engaging content across our social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
- - Monitor social media channels for trends, engagement, and opportunities to interact with our online community.
- - Collaborate with the marketing team to develop and execute social media campaigns and contests.
- 2. Content Planning and Trend Research:
- - Conduct research on industry-related topics to contribute to blog posts, content ideation, and planning.
- - Collaborate with the marketing team to research industry trends, consumer behavior, and emerging digital marketing strategies.
- - Create and edit blog posts, articles, infographics, and other content to be used on our website and social media channels.
- - Assist in generating ideas and developing visual concepts and content for content marketing campaigns such as images and videos, for digital marketing campaigns, blog posts, social media content, and
- other
- digital assets.
- - Create and maintain a content posting calendar, ensuring regular and relevant content is scheduled for publication.
- 3. Content Creation and Posting:
- - Assist in generating ideas and developing visual concepts and content for content marketing campaigns such as images and videos, for digital marketing campaigns, blog posts, social media content, and
- other
- digital assets.
- - Contribute to content creation by writing blog posts, social media captions, and other marketing materials as needed.
- - Collaborate with designers to create visuals and graphics for digital marketing campaigns.
- - Schedule and post content on various digital platforms, adhering to the content calendar.
- 4. Community Management:
- - Engage with our online community across social media platforms, working with the digital marketing team on responding to comments, messages, and inquiries in a professional and timely manner.
- - Foster positive relationships with our audience by actively participating in conversations and addressing feedback or concerns.
- - Monitor social media channels and industry forums for discussions, trends, and opportunities for engagement.
- 5. Influencer Management:
- - Assist the digital marketing team in identifying potential influencers and collaborators for brand partnerships and campaigns.
- - Research and compile information on influencers, including audience demographics, engagement rates, and content style.
- - Support influencer outreach efforts, including communication, negotiation, and tracking of influencer collaborations.
- 6. Online Advertising:
- - Support the execution and monitoring of online advertising campaigns (e.g., Google Ads, Facebook Ads).
- - Assist in analyzing campaign performance metrics and providing insights for optimization.
- 7. Email Marketing:
- - Aid in email marketing efforts, including crafting email content, designing templates, and managing subscriber lists.
- - Assist the digital marketing team with data for monitoring email campaign performance and assist in improving open rates and click-through rates.
- 8. Analytics and Reporting:
- - Assist the digital marketing in gathering data to analyze digital marketing performance metrics on website traffic, social media engagement, and digital marketing campaign performance.
- - Assist the digital marketing team in obtaining data for creating regular reports summarizing key metrics and trends to inform marketing strategies.
- - Assist in tracking and analyzing, including website traffic, social media engagement, and influencer campaign results.
- - Summarize key insights and trends from data analysis to inform marketing strategies.
- 9. Research and Trend Analysis:
- - Stay updated on digital marketing trends, emerging platforms, and best practices.
- - Conduct market research and competitor analysis to provide recommendations for marketing improvements and support marketing strategies.
- - Stay updated on digital marketing trends, new platforms, and best practices.
- - Conduct market research and competitor analysis too.
- 10. Administrative Support:
- - Provide administrative support to the marketing team as needed, including organizing files, scheduling meetings, and assisting with various projects.
Professional Requirements
- Bachelor's degree/Diploma/Equivalent program in marketing, communications, digital marketing, or a related field with at least 1 year of experience.
- Strong interest in digital marketing and a desire to learn and grow in the field.
- Excellent written and verbal communication skills.
- Familiarity with social media platforms and digital marketing tools.
- Familiarity with design and visual communication tools and web-based diagramming applications (e.g. Canva, Lucidchart, Miro, Milanote).
- Basic knowledge of content creation, design, or video editing tools is beneficial.
- Analytical mindset with the ability to interpret data and generate insights.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Understanding SEO principles is a bonus.
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- Salary: AED 4,500/Month + Performance based incentives
- Additional Benefits: Medical & Annual Airfare for self
Job Type
- Full-time (5 days/week from Monday to Friday)
Required Languages
- Arabic
- English
Please forward your CV to hr@kcalworld.com
Purpose of the role
- The Commis 1 Chef will be responsible to provide assistance to Chef De Partie in carrying out our preparatory work for creating dishes, stocking food supplies and maintaining high standards of hygiene.
Key Areas of Responsibilities
- Preparation and portioning of food on time and ensuring they meet quality and quantity standards.
- Prepare food by accurately following the recipes provided.
- Maintain the cleanliness in all assigned areas, including refrigerators and freezers.
- Ensure freshness and suitability of products used by the section that they are stored properly.
- Ensure smooth running of the section during Chef De Parties’ absences.
- Control cost by minimizing spoilage, waste, proper storage and exercising strict portion control.
- Follow the Basic Food Hygiene Guide Lines always.
- Weigh the ingredients and using proper quantities in preparing food.
- Assist the chefs in ensuring that the health and safety standards are upheld in the kitchen.
Professional Requirements
- Minimum 3-4 years full-time work experience
- Knowledge of food preparation in accordance with high quality standard.
- Knowledge of maintaining high standards of hygiene.
Interpersonal Requirements
- Works quickly and efficiently
- Attention to detail
- Ability to work under pressure
- Ability to learn on your feet
- Excellent communication and interpersonal skills
- Adaptable to various competing demands
- Listening skills and adaptability
- Thorough and methodical
- Well organized
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- AED 2,000.00 /month + Shared bachelor’s accommodation
Job Type
- Full-time (6 days per week)
Required Languages
- English
Experience
- 3-4 Years
Please forward your CV to hr@kcalworld.com
Purpose of the role
- The Commis Chef will be responsible to provide assistance to Chef De Partie in carrying our preparatory work for creating dishes, stocking food supplies and maintaining high standards of hygiene.
Key Areas of Responsibilities
- Preparation and portioning of food on time and ensuring they meet quality and quantity standards.
- Prepare food by accurately following the recipes provided.
- Maintain the cleanliness in all assigned areas, including refrigerators and freezers.
- Ensure freshness and suitability of products used by the section that they are stored properly.
- Ensure smooth running of the section during Chef De Parties’ absences.
- Control cost by minimizing spoilage, waste, proper storage and exercising strict portion control.
- Follow the Basic Food Hygiene Guide Lines always.
- Weigh the ingredients and using proper quantities in preparing food.
- Assist the chefs in ensuring that the health and safety standards are upheld in the kitchen.
Professional Requirements
- High School or equivalent.
- Minimum 1-3 years full-time work experience; previous experience in Butchery department is required.
- Knowledge of food preparation in accordance with high quality standard.
- Knowledge of maintaining high standards of hygiene.
Interpersonal Requirements
- Works quickly and efficiently
- Attention to detail
- Ability to work under pressure
- Ability to learn on your feet
- Excellent communication and interpersonal skills
- Adaptable to various competing demands
- Listening skills and adaptability
- Thorough and methodical
- Well organized
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- Salary: AED 1,750.00 /month
Job Type
- Full-time (6 days per week)
Required Languages
- English
Experience
- 2 Years
Please forward your CV to hr@kcalworld.com
Purpose of the role
- The Commis Chef will be responsible to provide assistance to Chef De Partie in carrying our preparatory work for creating dishes, stocking food supplies and maintaining high standards of hygiene.
Key Areas of Responsibilities
- Preparation and portioning of food on time and ensuring they meet quality and quantity standards.
- Prepare food by accurately following the recipes provided.
- Maintain the cleanliness in all assigned areas, including refrigerators and freezers.
- Ensure freshness and suitability of products used by the section that they are stored properly.
- Ensure smooth running of the section during Chef De Parties’ absences.
- Control cost by minimizing spoilage, waste, proper storage and exercising strict portion control.
- Follow the Basic Food Hygiene Guide Lines always.
- Weigh the ingredients and using proper quantities in preparing food.
- Assist the chefs in ensuring that the health and safety standards are upheld in the kitchen.
Professional Requirements
- High School or equivalent.
- Minimum 1-2 years full-time work experience; previous experience in F&B industry required.
- Knowledge of food preparation in accordance with high quality standard.
- Knowledge of maintaining high standards of hygiene.
Interpersonal Requirements
- Works quickly and efficiently
- Attention to detail
- Ability to work under pressure
- Ability to learn on your feet
- Excellent communication and interpersonal skills
- Adaptable to various competing demands
- Listening skills and adaptability
- Thorough and methodical
- Well organized
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- AED 1,500/month + Shared bachelor’s accommodation + Duty Meals
Job Type
- Full-time (6 days per week)
Required Languages
- English
Experience
- 1-2 Years
Please forward your CV to hr@kcalworld.com
Purpose of the role
- The Customer Service Agent is responsible for handling the day-to-day operations of the 'Spring' customer journey and responsible for the overall customer experience and operations of the business unit, in addition to managing sales reports and executing marketing initiatives when required.
Key Areas of Responsibilities
- In charge of handling all organic client accounts (direct website sales) without a sales code and implementing / executing all customer needs / feedback / requests.
- Partner with CPU's Production, Logistics, and Packaging departments to ensure business and operational needs of customers are met. Assist in identifying service issues as well as coordinating with other departments to come up with and implement long-term solutions.
- Increase client retention by improving customer satisfaction and improving the customer experience/journey as a whole.
- Assisting with customer cases at higher levels like cancellations, changing items or pausing plans after the cut-off, etc.
- Identify the areas for improvement within the department and then create and implement solutions. Improves processes, eliminates inefficiencies and eliminates detrimental practices.
- Ensure that Moments KPIs are met monthly/annually and the business runs smoothly.
- Community management for Social Media (IG & FB, etc.). Answering requirements, questions, DMs etc.
- Take corrective actions based on performance metric reports of the Brand KPI and monitor progress and achievement.
- Generally involved with the marketing and product development team to implement campaigns and initiatives.
- Monitors competitive sets and consumer insights to keep on top of industry trends.
- To perform general management and ad hoc management duties.
- Any other duties assigned by the senior management.
- Conducting performance management for brand ambassadors. Representing Moments in a positive and professional manner.
Professional Requirements
- Bachelor's degree or its equivalent.
- A minimum of 2 years of work experience in the customer experience.
- Work experience in the e-commerce industry.
- An understanding of User Experience, marketing, and P&L Management would be beneficial.
- Fluency in English, Arabic is a plus but not mandatory
Interpersonal Requirements
- Results-oriented leader with strong analytical skills
- Capacity to work under pressure
- Always maintaining a professional appearance
- Excellent written and verbal communication skills
- A highly organized person
- Research-oriented and tech-savvy.
- A commitment to developing and maintaining a premium brand image
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- Salary: AED 4,500/Month
- Additional Benefits: Medical & Annual Airfare for self
Job Type
- Full-time (5 days/week) plus one weekend(1 day only) each month
Required Languages
- English
- Arabic
Experience
- 2 Years
Please forward your CV to hr@kcalworld.com
Purpose of the role
- The Customer Service Agent is responsible for handling the day-to-day operations of the 'Spring' customer journey and responsible for the overall customer experience and operations of the business unit, in addition to managing sales reports and executing marketing initiatives when required.
Key Areas of Responsibilities
- In charge of handling all organic client accounts (direct website sales) without a sales code and implementing / executing all customer needs / feedback / requests.
- Partner with CPU's Production, Logistics, and Packaging departments to ensure business and operational needs of customers are met. Assist in identifying service issues as well as coordinating with other departments to come up with and implement long-term solutions.
- Increase client retention by improving customer satisfaction and improving the customer experience/journey as a whole.
- Assisting with customer cases at higher levels like cancellations, changing items or pausing plans after the cut-off, etc.
- Identify the areas for improvement within the department and then create and implement solutions. Improves processes, eliminates inefficiencies and eliminates detrimental practices.
- Ensure that Moments KPIs are met monthly/annually and the business runs smoothly.
- Community management for Social Media (IG & FB, etc.). Answering requirements, questions, DMs etc.
- Take corrective actions based on performance metric reports of the Brand KPI and monitor progress and achievement.
- Generally involved with the marketing and product development team to implement campaigns and initiatives.
- Monitors competitive sets and consumer insights to keep on top of industry trends.
- To perform general management and ad hoc management duties.
- Any other duties assigned by the senior management.
- Conducting performance management for brand ambassadors. Representing Moments in a positive and professional manner.
Professional Requirements
- Bachelor's degree or its equivalent.
- A minimum of 2 years of work experience in the customer experience.
- Work experience in the e-commerce industry.
- An understanding of User Experience, marketing, and P&L Management would be beneficial.
- Fluency in English.
Interpersonal Requirements
- Results-oriented leader with strong analytical skills
- Capacity to work under pressure
- Always maintaining a professional appearance
- Excellent written and verbal communication skills
- A highly organized person
- Research-oriented and tech-savvy.
- A commitment to developing and maintaining a premium brand image
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- Salary: AED 4,500/Month
- Additional Benefits: Medical & Annual Airfare for self
Job Type
- Full-time (5 Days/week) plus one weekend(1 Day only) each month
Required Languages
- English
Experience
- 2 Years
Please forward your CV to hr@kcalworld.com
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